Horizonhobby.com Reviews
(Rated by 1491 users)
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Payment Methods
- Credit/Debit Cards
- Loyalty Points
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.6
Base on 12 Reviews
Ratings by Feature
Ratings by Feature
- Return Policy5.0
- Customer Service4.3
- Good Value4.8
- Shipping & Delivery4.0
- Price & Quality5.0
Recent Customer Reviews (12)
Guttormur Agnarsson
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Bradley Joslyn
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Stefanie Peters
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Lewis Akhtar
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Jonathan Zavala
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Georgina Quinn
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Lamara Musliyevich
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Shamhan Dratchev
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Christina Eiffel
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Kathleen McCurdy
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Payment Methods
Accepted Payment Options:
Prices for items on Horizonhobby.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Loyalty Points
Payment Process
- Payments can be made online during the checkout process.
- For Horizonhobby.com credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Horizonhobby.com Pros & Cons
Pros
1
Good Product Selection: Horizon Hobby offers a wide range of RC products, including planes, trains, and automobiles, from well-known brands like Axial, Losi, Proboat, and Spektrum.
2
Stellar Customer Service: Some customers have reported positive experiences with customer service, particularly in resolving issues with products.
3
Reasonable Prices: The company is known for offering products at reasonable prices, making RC hobbies more affordable.
4
Elite Membership Benefits: The Elite Club Membership provides benefits such as 30% off coupons and points multipliers, which can be a great value for frequent customers.
CONS
1
Customer Service Issues: Many customers have reported difficulties in contacting customer service, with some claims of ignored emails and no phone number available.
2
Product Quality Issues: There have been complaints about defective products, including issues with new items straight out of the box.
3
Shipping and Order Problems: Some customers have experienced delays in shipping and issues with order tracking.
4
Billing and Charging Errors: There have been reports of billing errors, including unexpected charges and unexplained fees.
Horizonhobby.com Features and Benefits
Features
Good Product Selection
Horizon Hobby offers a wide range of RC products, including planes, trains, and automobiles, from well-known brands like Axial, Losi, Proboat, and Spektrum.
Stellar Customer Service
Some customers have reported positive experiences with customer service, particularly in resolving issues with products.
Reasonable Prices
The company is known for offering products at reasonable prices, making RC hobbies more affordable.
Elite Membership Benefits
The Elite Club Membership provides benefits such as 30% off coupons and points multipliers, which can be a great value for frequent customers.
Cutting-edge technology
Horizon Hobby's RC models are equipped with advanced technology, including Spektrum radios for precise control and Dynamite accessories for enhanced performance.
High-performance products
The company's RC cars and trucks are built to last, capable of handling rugged off-road tracks and smooth pavements alike. Brands like Losi and ARRMA are known for their durability and high performance.
Variety of products
Horizon Hobby offers a wide variety of RC products, including cars, trucks, planes, helicopters, and boats, catering to every hobbyist regardless of skill level.
Excellent support services
Horizon Hobby provides detailed resources and quick assistance to help customers get the most out of their products.
Strong community involvement
The brand sponsors events and supports local hobby shops, fostering a strong sense of community and passion among RC enthusiasts.
Standard Membership
Free to join, earning 5 points per $1 spent.
Legend Membership
Earn 15 points per $1 spent after spending $1,500 in a calendar year.
Elite Membership
Earn 20 points per $1 spent, with additional benefits like free shipping, exclusive discounts, and personalized support.
RC Club Point Rewards
Cardholders earn up to 25 points per dollar spent at horizonhobby.com and 5 points per dollar elsewhere, redeemable for $5 store credit at 2,000 points.
Birthday Points Incentive
$10 or $30 depending on membership tier.
Free Shipping
Standard on orders $99+, ground on orders $49+, and 2-day on all orders for elite members.
Discounts
Current promotions include savings up to $50 on select RC planes and $30 on the RealFlight Evolution RC Flight Simulator software.
Durable accessories
Spektrum RC XBC100 SMART Battery Cell Checker and Servo Driver, Spektrum RC 6S Smart 50C LiPo Battery Pack, and Spektrum RC AR630 AS3X SAFE 6-Channel Receiver.
Signature Event Discount
50% discount on passes to Horizon Signature events.
30-day return policy
For new and unused products purchased directly from their website. All returns must be approved in advance and assigned a Return Authorization number (RA). Returned merchandise must be in new and unused condition in original packaging.
Membership Benefits
RC Club members can earn double points on all orders and receive bonus points with specific purchases.